Return Policy

Skyex Suits Return Policy

Thank you for shopping with Skyex Suits. Your satisfaction is our top priority, and we're committed to providing superior quality skydiving suits for your thrilling ventures. Should there be any reason for dissatisfaction with your purchase, our return policy is designed to assist.

48-Hour Return Window:

You may return your Skyex Suit within 48 hours of the delivery date.

Return Conditions:
The returned item must be unused, undamaged, and in its original packaging with all tags still attached. Ensure that the product is returned with all of its components and accessories (if any). You must provide proof of purchase (invoice, order number, payment confirmation) along with the return. Customized or personalized items cannot be returned or exchanged unless they have a manufacturing defect. Any items returned after the 48-hour return window may not be eligible for a refund or exchange.

Return Process:
Contact our dedicated customer service team by sending an email to returns@skyexsuits.com. Please include your order details and the reason for your return. Upon receipt of your return request, our team will respond with confirmation and additional instructions, if necessary. Safely package your suit and return it to our warehouse. The address is: Skyex Suits Warehouse, 10-12 Kitchener Avenue, Regents Park, NSW 2143, Sydney, Australia. We highly recommend using a shipping service that offers tracking information for your records. Upon arrival at our warehouse, our team will inspect the suit to ensure it's in its original condition. If the suit passes the inspection, we'll initiate the refund process. Note that the duration of this process may vary depending on your bank's policies. You will receive a confirmation email once the refund has been successfully processed.

Return Policy: Size Selection

Please note that if a customer selects an incorrect size at the time of ordering, the item will be non-refundable. We urge customers to carefully review our size guide and ensure accurate measurements before finalizing their order. It's crucial to select the correct size to avoid any potential inconvenience 

Refunds:
After we receive and inspect your item, we will inform you about the status of your refund. If your return is approved, we'll initiate a refund to your original payment method. Please allow up to 14 business days for your bank or credit card company to process and post the refund to your account.

Exchanges: If you need to exchange the item for the same model, please reach out to our customer service team, and they'll be more than willing to assist.

Damaged or Faulty Items: If the item you received is damaged, faulty, or not as ordered, please contact our customer service team promptly. In such cases, we will cover the return shipping costs and either replace the item or offer a full refund.

Please note that ; once an order has been dispatched, it cannot be cancelled without a valid reason. Should there be concerns warranting a discussion, we may consider a partial refund of 50%

We appreciate your patronage and are devoted to ensuring a satisfying shopping experience with us. If you have any queries about our return policy, please get in touch with our customer service team for assistance.

For any other questions, please visit our FAQ page.

Managing Director Company