Easy Refunds

MOST FLIGHT SUITS RETAILERS OFFER NO RETURN POLICY.  SKYEX TEAM BELIEVES TO CHANGE THE MARKET TREND A LITTLE BIT 😉

Note: After all we are humans. We can do mistakes. But yeah responsible are those who take mistakes(mistake) whatever responsibility

Serious Note: Refunds are only accepted within 30 days time frame.

Customized Products: If you've ordered custom made flight suit or added a custom logo name to a suit. It may NOT ELIGIBLE for return or exchange. However, in case of some serious manufacturing issues. We will be more than happy to refund you full amount without further questions [excluding shipping cost]. However, you need to send us photos for faults as evidence.

 We mention every needed instruction within measurement guide for taking your body measurements perfectly. Still if you had provided wrong measurements, you'll not be eligible for claiming refund amount. But Wait! Good News here. We don't want to be rude. This is only for the people exploiting the system. In case we are at the fault. We'll offer you two options in that case...

  1. A brand-new suit with corrections of course.
  2. Or having full refund. 

 

Recommendations: We recommend asking thousand questions before buying. We never mind. Haha. Our team will respond immediately in most cases. If not then very rarely within 1 hour. Priority customer service is only for prior purchase buyers.

 

Non-dispatched Suit Returns : Within dispatching time frame. If you get skeptical for some reason. Leave us simple message something looks like "Cancel the order" at support@skyexsuits.com.au. No further questions would be asked and you will receive you money back straight. As simple as that!

 

How to Return or Exchange:

  • Send an email to David (Customer support manager) at david@skyexsuits.com He will ask you few questions along with the evidence photos. And will initiate your refund upon approval.
  • If a discount code or coupon code was used at the time of purchase, the discounted amount that you originally paid will be refunded only (not the full retail product price).
  • We ask that you are responsible for all shipping & tracking costs for returns & exchanges.

 

 

Returns & Exchanges Mailing Address:

3 Weston Street Rosehill

Sydney, 2142

Australia

Email: support@skyexsuits.com.au