MOST FLIGHT SUITS RETAILERS OFFER NO RETURN POLICY. We BELIEVE TO CHANGE THE TREND A LITTLE BIT ; )
We are humans. We can do mistakes. But we take full responsibility for any Inconvenience.
Serious Note: Refunds are only accepted within 30 days time frame.
Customized Products: If you've ordered custom made flight suit or added a custom logo name to the suit. It may NOT ELIGIBLE for return or exchange. However, in case of some serious manufacturing quality issues. We will be more than happy to refund you full amount without further questions asked [excluding shipping cost]. However, you need to send us photos for faults as evidence.
We mention every needed instruction within measurement guide for taking body measurements perfectly. But if you had provided wrong measurements, you may not be considered for claiming refund. But Wait! Good News for you. We don't want to be rude. This is only for those who Exploit for a chance. In case of serious quality issues. We'll offer you two options.
- A brand-new suit with corrections of course.
- Or you can have full refund
Recommendations: We recommend asking questions regarding taking correct measurements. We are here to assist. Our team will respond immediately. If not in few cases, then very rarely within 24 hour.
Non-dispatched Suit Returns : Within dispatching time frame. If you have changed your mind for some reason. Leave us message for "Cancelling the order" at email@example.com. No further questions would be asked and you would receive your money straight. As simple as that!
How to Return or Exchange:
- Send an email to David (Customer support manager) at firstname.lastname@example.org or email@example.com However, we may ask you for evidence photos. Upon approval you’ll receive your amount within two business days.
- If a discount code or coupon code was used at the time of purchase, the discounted amount that you originally paid will be refunded only (not the full retail product price).
- We ask that you are responsible for all shipping & tracking costs for returns & exchanges.
Returns & Exchanges Mailing Address:
3 Weston Street Rosehill